So I went a little crazy and “rewarded” myself with a pair of expensive shoes from Neiman Marcus Online. I’m no Carrie Bradshaw or anything, but this particular high-end brand of shoes fit my Flintstone Feet for some reason, so when I see a pair I like, I buy. I notice as I am checking out that I get a “FREE GIFT” with my purchase of an embroidered Neiman Marcus shoe bag. Wow. A shoe bag. WTF is a shoe bag? I also notice that I have no choice in the matter, as it is automatically added in to my order with no way to opt out. But, it says:
Neiman Marcus Embroidered Shoe Bag……………………………………………. $0.00
So, it’s free – right?
Wrong. I get my bill this month and there is an $8.95 “Delivery and Processing” fee – I guess for the privilege of receiving my “free” gift. Now… I might be a little slow when it comes to the math department, but…. that means it’s…. um, NOT FREE.
No problem, Neiman Marcus is known for their superior Customer Service, correct? I mean, aren’t they they guys that sell $1,000,000 Christmas gifts and stuff? With customers like that, they have to be good, right? So, I email Neiman Marcus Customer Service:
I just received my NM bill for last month, where I purchased a pair of shoes which came with a nice “free” NM shoe bag. Now I notice that I was charged $8.95 in “Delivery and Processing” fees for the pleasure of having you send me my “free” bag. Please remove this charge as soon as possible. I don’t think it is fair to charge me shipping and handling fees on something that is supposed to be a gift and that I did not ask for. Looking forward to your response.
And what was their response? They basically told me to go fuck myself. Yes, I know it’s only $8.95, but dammit it’s the principle! How can you force me to pay for my own free gift? Why did it cost $8.95 to ship me a cotton bag? What happened to superior customer service? And, what the hell do you do with a shoe bag anyway? Do you just put your shoes in them? WTF?????
Fuck you Neiman Marcus!